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Ticketrilla is Ticket System for your WordPress themes and plugins

Provide technical support for literally any product! Without any monthly payments, in less than 5 minutes!

Ticketrilla consists of two plugins: the server (this item), and the client:

• The Server plugin is installed on the developer’s server which would be providing support.
• The Client plugin is installed on the clients’ websites. This could be installed from the official WordPress plugins library

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‘Ticketrilla: Server’ features

• Unlimited products, agents and tickets
• Total control over the using of licenses on the addresses of clients’ websites and servers
• Simple definition of “freeloaders” what use stolen tokens
• Built-in licensing system and work with Envato licenses
• Unique system of requesting guest access to the client’s server for assistance (the client must work from his own website through Ticketrilla: Client)
• Unique system for obtaining basic information about the client’s server and installed software (the client must work from his own website through Ticketrilla: Client)
• Sending customers a variety of news that they are sure to see and read!

‘Ticketrilla: Client’ features

• Free client’s plugin in official catalog of WordPress
• Receiving support for all purchased products in one place – on his website
• Simplicity and comfort for using
• Automatic search of products providing support with the help of Ticketrilla

Avaliable addons:

All addons were included in the plugin in version 1.1.0.

View the Live Demo

Feel free to review our demo sites:

• Server Plugin: https://server-demo.ticketrilla.com/wp-admin/, login – agent, password – agent
• Client Plugin: https://client-demo.ticketrilla.com/wp-admin/, login – client-demo, password – client-demo

You can also test the client plugin by connecting to the test-server ‘server-demo.ticketrilla.com’

Support

For support you can to connect to ‘support.ticketrilla.com’ from your ‘Ticketrilla: Client’ or to send a ticket with https://support.ticketrilla.com

The manual for could be reviewed here.

Requrement

For correct work the plugin is needed:

• WordPress v.4.9.0 and high
• php v.7.2
• Enabled REST API

Changelog

Version 1.1.0 (29 March 2021)

- Significantly redeveloped kernel to improve stability and performance

- Added support for an infinite number of products on one server

- Added ability for clients to connect through the admin panel of the agent server

- All addons extending the functionality are added to the basic version of the plugin

Version 1.0.4 (23 September, 2020)

- Added notifications for Telegram

- Fixed minor issues

Version 1.0.3 (09 Octomber, 2019)

- Fixed lot minor issues

Version 1.0.2 (23 July, 2019)

- Added new addon "Ticketrilla: Client's Server User" for requests of temporary users on client's WordPress server

- Fixed lot minor issues

Version 1.0.1 (26 June, 2019)

- Added new addon "Ticketrilla: Client's Server Info" for receiving information about client's server software and WP

- Fixed lot minor issues

Version 1.0.0 (09 April, 2019)

- Initial Release

Source